Support and Maintenance
Perinfo also assists you in the day-to-day use of your solution and provides a wide range of services tailored to your business constraints:
Our help desk can answer all your questions and help resolve any issues. A team of 9 technicians, 5 of which work on the hotline, is at your disposal and committed to diagnosing and providing solutions to your requests as quickly as possible.
You have access to a Customer Area where you can report any incidents 24/7.
Your request is sent directly to the help desk and the technicians are informed of the arrival of a new ticket.
– I can create a help desk request and include attachments
– I can identify who is in charge of my request
– Access to the list of current tickets or past ticket history, as well as published solutions
– Modify contact information (telephone, e-mail)
– Download documents
Account creation request: http://support.perinfo.eu/Account/Register
Or via smartphone: http://compte.support.perinfo.eu
In case of emergency you can call the help desk at +33 (0)3 88 10 56 90