Support and Maintenance

Perinfo also assists you in the day-to-day use of your solution and provides a wide range of services tailored to your business constraints:

Our help desk can answer all your questions and help resolve any issues. A team of 9 technicians, 5 of which work on the hotline, is at your disposal and committed to diagnosing and providing solutions to your requests as quickly as possible.


Customer Area

You have access to a Customer Area where you can report any incidents 24/7.

Your request is sent directly to the help desk and the technicians are informed of the arrival of a new ticket.

–    I can create a help desk request and include attachments
–    I can identify who is in charge of my request
–    Access to the list of current tickets or past ticket history, as well as published solutions
–    Modify contact information (telephone, e-mail)
–    Download documents

Account creation request:

Or via smartphone:



In case of emergency you can call the help desk at +33 (0)3 88 10 56 90